Shipping & Returns
Shipping
Thank you for shopping at DIIMA Apparel.
All orders are processed within 2-3 business days of receipt.
If we are experiencing a high volume of orders, shipments may be delayed. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (U.S.)
Continental U.S.:
1. Economy (5-8 business days): $4.90 for orders under $75
2. Standard (3-4 business days): $5.99 for orders under $75
3. Free shipping on orders of $75 or more
Alaska & Hawaii:
Rates and delivery times may vary based on destination and carrier. Shipping is calculated at checkout.
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
International Orders
We’re excited to offer international shipping to a variety of destinations.
International shipping: $49.99
Please note that customs duties, import taxes, and other fees may apply depending on your country’s import regulations. These charges are not included in your order total and are the responsibility of the customer.
Delivery times for international shipments may vary due to customs processing.
Please feel free to contact us at diima.apparel@gmail.com if you have any questions. We're happy to help.
Returns
We hope you love your DIIMA Apparel purchase. If something isn’t quite right, we’re here to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please email us at diima.apparel@gmail.com. Once your return is approved, we’ll provide return instructions. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at diima.apparel@gmail.com.
Return Shipping Costs
Continental U.S. customers:
You may ship your return back to us using any shipping method of your choice for a 100% refund. If you prefer, you can request a return shipping label from us for a $7.99 fee, which will be deducted from your refund. Exchanges are free.
Alaska, Hawaii, and International customers:
Return and exchange shipping costs are the responsibility of the customer for all orders.
Once your return is approved, we’ll provide return instructions.
Exchanges
We are happy to offer exchanges. Please email us at diima.apparel@gmail.com to initiate the process.
You may return the original item, and once it's accepted and refunded, you can place a new order for the item you’d like.
Refunds
Once we receive your return, we’ll inspect it and process your refund if it meets our return requirements.
If approved, your refund will be issued to your original payment method within 10 business days of receiving your return.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
Questions?
If you have any questions, please contact us at diima.apparel@gmail.com. We're happy to help!